Terms of service

TERMS OF SERVICE & ORDERS

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Smith Craft LLC, dba Smith Craft Products, Copyright © 2022, ALL RIGHTS RESERVED. All products on this site are PATENTED; you cannot copy, or reproduce without a penalty under the US Patent Law. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

PAYMENT

We accept the following credit cards: Visa, MasterCard, American Express and Discover. We use Shopify Payments, also accepting Apple Pay, Google Pay and Shop Pay. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon placement of your order.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.

ORDERS

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will be charged for products contained in your order, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. SmithCraft Products, Smith Craft LLC reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

We will ship your product as it becomes available. In-stock products ship within 48-72 hours from the date ordered and payment has cleared. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order to completion. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order before it has shipped by contacting Smith Craft LLC within 8 hours of order placement.

RETURNS AND EXCHANGES

All sales are final. Once you have opened the box and used the product it is no longer acceptable for a return, we cannot resell it to anyone.

Product that is returned at your expense, i.e. you ordered the wrong size etc.,: Boxes unopened and undamaged will be accepted and inspected. When we determine that the returned product is in brand new and unused condition, you will be charged a 30% restocking fee and refunded the remaining balance to the payment method used to make the purchase.

Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will be accepted for return 15 days from the date of receipt, as long as the product box is unopened and the product inside is undamaged.

All products are clearly labeled on the outside of the box. If you have received the wrong product, please contact us immediately at sales@smithcraftproducts.com or by calling or texting us at 563.223.8880. Please be prepared to share information about your order.

TAXES

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states or countries, you are solely responsible for all sales taxes or other taxes and duties. If you are purchasing for resale, you will be required to provide Smith Craft LLC, dba Smith Craft Products with a resale certificate upon request.

TYPOGRAPHICAL ERRORS AND OMISSIONS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall issue a credit to your credit card account.

WIRE TRANSFERS, COMPANY CHECKS AND PURCHASE ORDERS

We do not accept wire transfers, company checks or purchase orders. All items must be paid for using a credit card: ex. American Express, Discover, Master Card or Visa, at time of order placement on our website. No exceptions.