Shipping policy

SHIPPING POLICY

 

Shipping & Processing Time -- Orders for items that are in stock will ship within 24-72 hours, and payment for the order clears.  Orders are not processed or shipped on Saturday or Sunday, or major holidays.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Smith Craft LLC or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

If you choose to have shipping insurance added to your order total at checkout; if your order is lost or damaged in shipping you will be reimbursed for the amount of insurance coverage.

Additionally, if you chose not to include insurance on your order, when shipping on your own UPS or FedEx account, there will be no refund on lost or damaged orders.

Contact us at sales@smithcraftproducts.com or by calling or texting us at 563.223.8880

INTERNATIONAL SHIPPING

International Shipping Policy
Customs, Duties, and Taxes (DDU)
All international orders are shipped DDU (Delivered Duty Unpaid) from our warehouse. This means the shipping fee you pay at checkout covers only the cost of transportation. It does not include local taxes, duties, or customs fees.
What to Expect Upon Delivery
  • Payment Required: Your local customs authority or delivery carrier (e.g., UPS) will contact you directly to collect duties and taxes before delivering your package.
  • Varying Costs: These fees are calculated by your local government and are completely out of our control.
  • Refusal Policy: If you refuse to pay the duties upon arrival, the package may be abandoned or returned to us. If returned, original shipping fees and return shipping costs will be deducted from your refund.
Recommendations for Smooth Delivery
  • Monitor your tracking link closely for customs updates.
  • Ensure your phone number and email address are correct at checkout so the carrier can reach you easily.